Under Armour Returns & Exchange PolicyThe Under Armour Return Policy applies to all gear purchased directly from Under Armour, either in-store or online, within the United States and Canada. This policy outlines the conditions under which you may return or exchange gear purchased from Under Armour, including eligible gear, time limits, and the steps you need to take to initiate a return or exchange. It is important to note that this policy does not apply to gear purchased from other retailers, or to Under Armour products purchased outside of the United States and Canada.
Extended Holiday Returns & Exchanges Policy We have extended our return and exchange policy from 60 days to 90 days for all orders placed between November 1 and December 31st 2024.
60-Day Returns & Exchanges
- Start your return online: Go to Order History under My Account or Return Label | Under Armour within 60 days of receiving your order
- Pack up your items
- Drop off your package: Drop your package at your nearest FedEx location for US returns and Purolator for Canada returns
- Receive your refund: Once your gear is received and processed at our warehouse, then we will begin to refund your order
US & Canada: You can also return or exchange gear you purchased online to any
Brand House or
Factory House location. Make sure you have your original sales receipt or gift receipt, and credit card used for your purchase.
Returns Policy
- All gear must be returned within 60 days
- All gear must have proof of purchase
- Gear cannot be worn, used, washed, altered, or opened
- Gear must be returned with all original tags
- Gear must be purchased directly from UA.com, UA Brand House, or UA Factory House
- Gear cannot be returned for personal reasons unrelated to product performance or satisfaction
- Footwear must include the original shoe box in its original condition
- Gear purchased in-store must be returned in the country purchased (E.g., Gear purchased in the US cannot be returned in Canada)
*Please Note:
- If gear is returned to us that is outside of our policy and was not accepted for return, it will be donated or discarded. We are unable to send gear back to you once it has been received by our warehouse. Refunds will not be granted for returns outside of the Policy. If there appears to be fraud or abuse of policy, we may choose to decline your return.
Returns
Online Returns:1. Start your return online: Go to Order History under My Account or
ua.com/returnlabel within 60 days of receiving your order
2. Pack up your items
3. Drop off your package: Drop your package at your nearest
FedEx location for US returns and
Purolator for Canada returns
4. Receive your refund: Once your gear is received and processed at our warehouse, then we will begin to refund your order
*Please Note:
- You’ll have the option to print a return label or use a QR code. You can display the QR code to a FedEx representative to have them print your return label on your behalf. There are limited FedEx locations that have the ability to scan QR codes, so please check the available locations on the FedEx website.
- You can also return or exchange gear you purchased online to any Under Armour Brand House or Factory House location. Make sure you have your original sales receipt or gift receipt, and the credit card used for your purchase.
- If you need to return items from different orders, a separate return label and package must be used for each order. If you are returning multiple items from the same order, items may all be included in the same package using one return label.
In-Store Returns:
- Bring your gear to any Under Armour Brand House or Factory House location with your proof of purchase
- Be sure to bring a valid photo ID and original form of payment
- Returns will be made back to the original form of payment or UA Gift Card
*Please Note:
- If you don’t have the original UA proof of purchase, but your return is accepted, the value of your return will be based on the last known selling price of the item and your refund will be issued in the form of a UA Gift Card.
ExchangesNeed a Different Size or Color?We’re happy to offer size/color exchanges through UA.com within 60 days of purchase.
Online Exchanges:
- Go to ua.com/returnlabel and enter your purchase location, full order # (US-12345334, CA-19378293, etc), and email address used on the order
- Choose ‘Exchange Items’ and select which item(s) you’d like to exchange
- Select your desired color and/or size
- Print your free return label and drop your package at your nearest FedEx location for US exchanges and Purolator for Canada exchanges [CJ1]
- Once your gear is received and processed at our warehouse, then your new gear will be shipped
*Please Note:
- For purchases made with gift cards, Apple Pay, PayPal or Klarna, you will need to return your item for a refund and then place a new order. If there has been a change in the price of your item, please contact Customer Service for assistance.
In-Store Exchanges:
- Bring your gear to an Under Armour Brand House or Factory House retail store with your proof of purchase
- Be sure to bring a valid photo ID and original form of payment
- If the store doesn’t have the same item, a return can be made for the original purchased price to go towards new gear, back to the original form of payment, or in the form of a UA Gift Card
*Please Note:
- If you don’t have the original UA proof of purchase and your exchange is accepted, the value of your exchange will be based on the last known selling price.
- Exchanges for gear purchased with alternative payment methods (Apple Pay, Klarna, PayPal) are accepted. If you need to make a return, please follow the return section below.
RefundsIn-Store Refunds:Returns processed at an Under Armour
Brand House or
Factory House will be refunded to the original method of payment. Please bring a valid photo ID. We reserve the right to keep your information on file and share it with affiliates as outlined in the
Under Armour Privacy Policy. Under Armour reserves the right to limit the number of returns you can make, even with receipts.
Refund Methods for In-Store & Online:
Credit Card*
In-Store:
Refund to your credit card
Online:
Refund to credit card. Shipping is non-refundable.
UA Gift Card**
In-Store:
Refund issued as an exchange or return for store credit for the original purchase price
Online:
Refund to UA eGift Card
Pre-Paid Card**
In-Store:
Refund to your Pre-Paid card or as a UA Gift Card
Online:
Refund to UA Gift Card
PayPal***
In-Store:
Refund issued as a UA Gift Card
Online:
Refund to your PayPal account
Apple Pay***
In-Store:
Refund to your Apple Pay account. Please be sure to have the last 4 digits of the card connected to your account ready as most digital payments are masked.
Online:
Refund to your Apple Pay account
Klarna***
In-Store:
Refund to your Klarna account. Please be sure to have the last 4 digits of the card connected to your account ready as most digital payments are masked. You will be responsible for any balance due to Klarna.
Online:
Refund to your Klarna account. You will be responsible for any balance due to Klarna.
Online Returns Timing*Please allow up to 14 business days for your refund to be posted.
**Refund to a UA Gift Card will be e-mailed after the return has been received and processed at the warehouse. Please allow up to 14 business days to receive your new UA eGift Card.
***Once your return has been received and processed at our warehouse, please allow up to 14 business days for your refund to be posted. Timing may vary based on peak times of the year (e.g., December-January).
Multiple Payment MethodsIf an order was purchased with multiple payment methods, then each payment method will be refunded as described in the chart above.
